We currently do not offer refunds for returns. We will be able to offer store credit.

However, there may be special cases and exceptions may arise. In the case of any exchange or return request, please email info@makeththou.com within 7 days of receiving your order. Please attach photos and videos of the areas of concern/ issues to ensure a resolution is reached swiftly.

All items are handmade in small batches and hence all return and exchange requests will be reviewed on a case by case basis. We will request photos from the customer that explain/ showcase the reason for return. Any decision is subject to the discretion of our management team.

Change of Mind returns and exchanges are not accepted- it is the responsibility of the customer to review the product description and images and make an informed purchase. In case of any questions before making a purchase, please contact info@makeththou.com 

For exchanges, please email info@makeththou.com with a valid reason for exchange;  any difference in amount will be applied as store credit. If you want to exchange and the item is not in stock- an exchange will not be undertaken. 

All items are handmade in small batches and hence all return and exchange requests will be reviewed on a case by case basis. We will request photos from the customer that explain/ showcase the reason for return.

A 10% restocking fee will apply to all returns and exchanges. (10% of total Retail Price of a product)

Shipping Fee for Returns / Exchanges  are the customer’s responsibility. 

All products must be returned / exchanged unused, in original packaging, with accompanying material (such as postcards, tags, thank you cards and wrapping papers). Photos will be requested before approving a return / exchange request.

If an item has reached you damaged, please email info@makeththou.com with a video and photos showing the area of damage. This should be sent within 3 days of receiving the product. Returns or exchanges and refunds are not applicable for damages caused due to customer negligence. When reviewing such requests, we will request elaborate photos and details that caused the damage, and our team will make an informed decision. All decisions are final.

All sale items, including flash sale items are final sale.